Improve Bill Payments

Ideas:

Our utilities payment system in the city is antiquated. It's not environmentally responsible nor is it reliable. In 2021, it should be possible to sign up for email bills and to set up automatic credit card or direct deposit electronically, without the need take time off work to come in person into the office at least once and print off a form (particularly as fewer people have printers these days). The credit card payment system is particularly problematic as it takes you to an ancient SNB website that looks like it hasn't been updated in over a decade where if you make a single error in your data input the payment won't apply correctly and you have to do that by hand 4 times a year! In 2021, we should be able to automate this so that you set it up once and it automatically charges the card. Please upgrade our billing systems. They're out of the 00s and not appropriate to a modern city.

Staff Feedback:

Hi, Sarah! We agree that improvements are needed in our bill payment system, and our team has been working on several fronts to do just that. In fact, we are currently working on a project to modernize the utility billing system and expect to have electronic billing and better online payment options rolled out later this year. Thanks for your comments, and please trust that we are working hard to make our billing system work better for residents.